Order cancellation
Cancelling an order in our online store is just as straightforward as placing one. You can cancel an order before it has been shipped. After an order has been shipped, it becomes a product return.
Before cancelling an order, please read our cancellation and return policy. If you wish to cancel your order, you can easily do so by logging into your customer account, where you will find an order cancellation button. Alternatively, you can fill out the form below and include the following information:
- Customer name
- Order address
- Email address
- Phone number
- Order number
- Order date
In the message section, please specify if you wish to cancel only part of the order.
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Mathildedal
Visiting hours
Open by appointment. Please call in advance and arrange a visit. We are happy to serve both individual customers and groups.
Normal opening hours from February 14, 2026.
Warmly welcome!
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The most ecological garment is the one that is in use.
Sustainable Luxury Knitwear
We guarantee that our products will become the trusted knitwear in your wardrobe, whether you buy them ready-made or knit them yourself.
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Finnish online store
We serve our customers, both in the online store and in our store in Mathildedal.